Digging deeper, great product and support!!
I read the recent reviews of this product and was turned off because it didnt seem to be working for many people. I looked into other products and it seems that they all have issues with Mountain Lion… So I called up Prosoft (they were the only ones based in the United States, so I could speak to a support person on the phone). It turns out their Mac App Store version (and other competing products) wont run under Mountain Lion due to App Store rules/changes.. It works fine under Lion and their full version works fine under any OS.. So Im guessing thats the big misunderstanding. If youre running Mountain Lion, just get the full version- Support was very helpful which is a godsend in a crisis-
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Data Rescue 3 External Drive Recovery